For over 15 years, Marissa Massey has developed, implemented, managed, and supported all software applications for our various operations. She ensures that Physician DataTrust employs state-of-the-art information systems and software. Ms. Massey attended Azusa Pacific University and completed studies in database development, SQL, and Health Care compliance including HIPAA. Throughout her years of experience in the managed care industry, she has worked to streamline electronic processes while ensuring data accuracy. In 2005, Ms. Massey created the claims operating system we use today, OSS, which made our processing system completely paperless! This program has been so effective that in 2009 Ms. Massey released an updated version, OSS2. Ms. Massey generates internal encounter reports to track, validate, and confirm health plan encounter submissions and compensation. She also directs our Pay for Performance program to ensure we meet health plan thresholds and standards. Ms. Massey currently oversees claims, referrals, eligibility, and authorizations systems management. Physicians DataTrust relies daily on Marissa Massey’s expertise, ingenuity, and diligence as the keystone of our software systems checks and balances.